Return Policy
Return Policy for Lazerus
At Lazerus we aim to ensure that you are completely satisfied with your purchase of our devices. However, if you need to return an item, we're here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible for a return, your Lazerus must be in the same condition that you received it. It must be unused, with all original components, and in its original packaging. You’ll also need the receipt or proof of purchase.
6-Month Guarantee
We will guarantee your Lazerus 6 months of function. If it experiences a catastrophic malfunction outside of user error (listed in Terms and Conditions), we will send a replacement device within 6 months of purchase.
Initiating a Return
To start a return, please contact us at support@lazerushealth.com Once your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Please note that returns will need to be sent to the following address: Disclosed in email.
Items returned to us without first requesting a return will not be accepted.
For any return-related queries, feel free to reach out to us at support@lazerushealth.com
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (like special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.
Unfortunately, returns on sale items or gift cards are not accepted.
Exchanges
To exchange an item, return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you about whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@lazerushealth.com
Medical Website Disclosures: This information on this website is only intended to be general summary information for public use. This information does not replace written law or regulations, nor does it replace professional medical advice, diagnosis, or treatment. If you have questions about a medical condition, always seek the advice of a doctor or other qualified health professional. The information contained on this website is intended to be reviewed in its totality, and any stipulations, conditions or provisos that apply to a given piece of information in one part of this website should be read as applying mutatis mutandis to every other instance of such information appearing herein.
Medical Disclosure:
At Lazerus Health, we are committed to transparency and ensuring that our customers are fully informed about our products and services. As such, it is important for us to provide a thorough medical disclosure regarding the use of red light therapy and the images of patients showcased in our marketing materials.
Red Light Therapy:
Red light therapy, also known as low-level laser therapy (LLLT) or photobiomodulation, involves the use of specific wavelengths of light to promote healing and provide various therapeutic benefits. While red light therapy has been studied extensively and has shown promising results in clinical trials for a variety of conditions, it is important to note that individual responses to the treatment may vary.
Results Not Guaranteed:
At Lazerus Health, we believe in the efficacy of red light therapy, but it is crucial to emphasize that results are not guaranteed for each patient. The effectiveness of red light therapy can be influenced by various factors including the specific condition being treated, the severity of the condition, the frequency and duration of treatment sessions, and individual physiological differences.
12-Month Money-Back Guarantee for Unsatisfactory Results:
In our commitment to ensuring customer satisfaction, Lazerus Health offers a 12-month guarantee on our red light therapy devices. We understand that despite the potential benefits of red light therapy, individual responses may vary, and some customers may not achieve the desired results. Therefore, we provide this guarantee to offer peace of mind and assurance to our customers. If, after utilizing our red light therapy device for a minimum of 12 months, a customer has not experienced satisfactory results, they have the option to return the device at no cost. This guarantee underscores our dedication to customer care and our belief in the integrity of our products. We strive to uphold the highest standards of quality and efficacy, and our 12-month guarantee reflects our commitment to ensuring that every customer's experience with Lazerus Health is positive and fulfilling.
Use of Patient Images:
In our marketing materials, we may showcase images of patients who have undergone red light therapy. These images serve to illustrate the potential benefits of our products and are intended for informational purposes only. It is important to understand that the individuals depicted in these images may have used red light therapy from Lazerus Health or other products utilizing similar technology.
Disclosure of Images:
The images used in our marketing materials may include individuals who have consented to the use of their likeness for promotional purposes. Additionally, some images may be obtained from publicly available sources showcasing the exact technology used by Lazerus Health. While these images are representative of potential outcomes, they should not be interpreted as a guarantee of results for any individual.
Consultation with Healthcare Professionals:
Before undergoing any new treatment, including red light therapy, we strongly recommend consulting with a qualified healthcare professional. They can provide personalized medical advice based on your specific health needs and circumstances, as well as help you understand the potential risks and benefits associated with the treatment.
Conclusion:
In summary, while red light therapy has shown promise in promoting healing and providing therapeutic benefits, individual responses may vary, and results are not guaranteed for each patient. The images of patients used in our marketing materials are intended for informational purposes only and should not be construed as a guarantee of outcomes. We are committed to providing accurate and transparent information to our customers and encourage individuals to seek guidance from healthcare professionals before beginning any new treatment regimen.
If you have any further questions or concerns regarding our products or services, please do not hesitate to contact us. Your health and satisfaction are our top priorities at Lazerus Health.